Privacy Policy

Article 1: Who are we?

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Miss Ponytails is a sole proprietorship, located at Termini 21-M9, 1022 LB Amsterdam. We are registered with the Chamber of Commerce under number 84866330. We are the data controller of your personal data.

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Article 2: What data do we use?

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Here you will find an overview of the data we process, why we do this, the legal basis we have for processing this data, and how long we will store this data.

We process your name, billing address, shipping address, email, possibly phone number, financial data, and other data needed to optimally provide our services. We use this data to make you a satisfied customer during the term of our agreement. We store this data for up to 7 years after your last order.

For invoicing and financial administration, we process your name, billing address, email, payment details, and outstanding balance. Without this data, we cannot process your payment. By a legal requirement of the Tax Authorities, we must store this data for 7 years. After this period, we will delete or anonymize this data.

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If you unexpectedly have a complaint about our services, we will process your name, email, customer number, order number, any photos, and the contents of and communication about this complaint to find the best solution for you. We will delete complaint-related data 1 year after resolution.

We have a commercial interest in using some of your personal data for marketing purposes. We process your name and email for direct marketing. We will delete this data as soon as you unsubscribe from our newsletter, which you can do at the bottom of every sent newsletter.

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To make and optimize this website, we use analytics and retargeting services. These services use cookies. You can read more about the cookies we use and the personal data processed through them in our cookie statement.

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When you wish to contact us through the website, we ask for your name and email. Optionally, you can also provide your phone number and customer number. By submitting the contact form, these details will be visible to us. We will delete the contact form details once the inquiry has been completed, unless a contract follows from this.

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To enable the posting of reviews about our services, we process the content of your message with, if desired, your name. By posting your message, these details will be visible to us. Reviews about our services may be posted on our website and social media channels for commercial purposes. We will delete them when they are no longer representative of our services, or if you request their deletion.

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For your personal account after placing an order on the webshop, we process a password. We store this password in an encrypted form along with your email and/or username. This is done to prevent security fraud. Additionally, we process the data you fill in your account to make future orders easier. We will store this account information until you delete your account. You can do this at any time in your personal environment.

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Article 3: How do we obtain this data?

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We have obtained the above data from you as a customer, contact person, or website visitor because you have provided it to us.

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We make every effort to ensure that data about minors is only collected with parental consent. If you believe we have collected personal data from a minor without consent, please contact us.

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Article 4: What rights do you have regarding this data?

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The General Data Protection Regulation (GDPR) gives you certain rights regarding your personal data that we process.

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• Access: You can request to access your data at any time.

• Modification: If, based on access, you want your data to be adjusted, improved, completed, restricted, or deleted, you can submit a request. You can also modify some data in your personal account.

• Objection: You can object to the processing of your data.

• Data Portability: If you want to transfer your data to another provider, we will provide your data in a structured and commonly used format that can be opened by common digital systems.

• Withdrawal: If we have processed data based on your explicit consent, you have the right to withdraw this consent. This may affect the services we can provide you.

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To exercise your rights, you can send a request, along with a copy of your identification (with BSN and photo obscured), to info@missponytails.nl. We will review your request as soon as possible. If we cannot fulfill your request, we will let you know why it has been denied.

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Article 5: Who receives your data?

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We will not share your data with third parties unless it is necessary for business operations or required by law. Your data may be shared with processors, parties involved in the execution of our agreement, and external advisors. We enter into data processing agreements with these third parties to ensure optimal protection of your privacy. We will not sell your data to third parties.

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Article 6: Final Provisions

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We recommend that you regularly review this privacy statement, as we may make changes to our policy. If you have any questions about this statement or how we use your data, you can email us at info@missponytails.nl. If you have a complaint about how we handle your data, you can let us know.

 

Additionally, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).